FAQ 常見問題

Delivery 運送

Asia: Hong Kong, Macao and Taiwan take 1-2 days while the rest take 3-5 days.

North America: 4-5 working days.

South America: Most countries take 5-7 days.

Europe: Most countries take 4-7 days.

Africa: Most countries take 5-7 days.

Oceania: Australia & New Zealand take 4-6 days while the rest take 6-8 days.

Free shipping on orders over $300.

亞洲:港澳台地區1-2天送達,其他地區約3-5天

北美:約4-5天送達

南美:大多國家約5-7天送達

歐洲:大多國家約4-7天送達

非洲:大多國家約5-7天送達

大洋洲:澳洲&紐西蘭約4-6天送達,其他地區約6-8天

訂單滿$300美金享全球免運

Returns & Exchanges 退還 & 換貨

We hope you enjoy your purchase on Z Lingerie. If you are unsatisfied with any of our products, you’re more than welcome to return or exchange your order.

The requirements are as followed:

► Try the knickers on over your own underwear.

► Do NOT remove any tags. Maintain the products in their original condition and packaging.

► Notify Z Lingerie within 10 days after the package is delivered.

► Returns must be received by Z Lingerie within 14 days after the above notification.

Any return that does not fulfill all the above terms will NOT be accepted or refunded.

Exchanges will be handled within 1-3 working days. Shipping fee is free for the replacements.

Refund will be processed within 7 working days after items are received by Z Lingerie. Shipping Fee will be deducted from refund items below $300 USD.

We do not hold responsibility for the lost of orders in transit. We recommend our customers to send the package through a traceable/insured service.

Sale items are included in the return policy. We will charge a handling fee of $25 USD for every exchange/return of sale items. 

Gift Cards are NON-refundable.

Please send your return request to: info@z-lingerie.com

or fill the from on Contact Page here

我們希望您喜歡您在Z Lingerie的訂單。因此如果您對您的購買有任何不滿意,我們歡迎退換貨。

請遵守以下條款:

► 試穿內褲時,請隔著您的底褲。

► 請勿拆除任何標籤。請保持物品和包裝全新。

► 在收到包裹後的10天內告知Z Lingerie您需退換貨。

► 告知Z Lingerie後,14天內需將退換貨物品寄達我們所提供的地址。

請注意,若您的退換貨物品有任何一項不符合上述規則,則退款將不予同意。

換貨會在1-3個工作天內處理完成。換取的物品免運費。

Z Lingerie收到退貨的物品後,退款會在7個工作天內處理完成。若退貨物品的價值低於$300美金,運費會被扣取,再行退款。

我們不負擔任何退換貨訂單在運送中丟失的責任,因此我們建議您使用有保險/有追蹤碼的運送服務。

特價的商品也適用於上述的退換貨政策。但我們會向任何需退換貨的特價商品收取$25美金的手續費。

禮品金不能退換。

請將您的退換貨需求寄至:info@z-lingerie.com

或是在聯絡我們的頁面中填寫表格  由此填寫