FAQ

We aim to dispatch your order within 2 working days.

【 Domestic 】

【 International 】

• The estimated delivery times are to be used as a guide only, and Z Lingerie takes no responsibility for any delays due to force majeure or destination customs clearance processes.
• The order will be dispatched after the payment is fulfilled.
• If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.
• It may takes 1-2 more working days during the festive and pre-festive days.

Payment can be made by VISA, Mastercard, JCB, and via Paypal.

Cash on Delivery is only available to customers in Taiwan and the order amount must be lower than £500.

• By Card

Debit and Credit card payments are processed via ECpay, a secure fintech service company based in Taiwan.

• By Paypal

PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.

• Cash on Delivery

By choosing in-store pickup, customers in Taiwan can easily finalize the payment and collect the package at any chosen convenience stores. Please note that the order amount must be lower than £500.

• By Wire Transfer

We also accept payment by Wire transfer. Should you wish to place an order and pay in this way please contact [email protected] stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds.

We hope you enjoy your purchase on Z Lingerie.

If you are unsatisfied with any of our products, you have the right to return or exchange your order.

The requirements are as followed:

• Try the knickers on over your own underwear.
• Do NOT remove any tags. Maintain the products in their original condition and packaging.
• Notify Z Lingerie within 10 days after the package has been signed for and delivered.
• Returns must be received by Z Lingerie within 14 days after the above notification.

Any return that does not fulfill all the above terms will NOT be accepted or refunded.

Exchanges will be handled within 1-3 working days. Shipping fee is free for the replacements.

Refund will be processed within 7 working days after items are received by Z Lingerie. Shipping Fee will be deducted from refund items below $300 USD.

We do not hold responsibility for the lost of orders in transit. We recommend our customers to send the package through a traceable/insured service.

Sale items are included in the return policy. We will charge a handling fee of $25 USD for every exchange/return of sale items. 

Gift Cards are NON-refundable.

Please send your return request to: [email protected]

or fill the from on Contact Page here